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Frequently Asked Questions

Which characters can I use on my token?

  • We support just about anything you can think of! We can engrave in any language you can type in, as well as support a wide variety of special symbols. If you want any symbols engraved type a description of the symbol with *'s around it. Our team will contact you if they do not understand your request or if it's not possible. Example: *cross* or *heart* or *waves* 

Does Life Token donate to charity?

  • Yes we do! Every month we select a charity that we believe in to support. See our Charity page for details.

What is the return policy?

For custom items, we are happy to accept returns in the following cases:

  • If we have made a typo during the customization process.
  • If your bracelet arrives damaged in some way.

Due to the custom nature of this product, we are unable to accept returns for our custom products for other reasons than the two listed above. 

All returns are for store-credit only.

To begin the return process, send us an email at info@lifetoken.com or shoot us a message on our contact page

Do you create words in other languages?

  • Yes we do! Any language you are able to type through your phone or computer and submit to us, we can engrave. 

How long will it take to get my Life Token Bracelet?

  • You can expect it to take 7-10 business days. This includes order processing, production and shipping time.
  • You can track the status of your order on our Track Order page.

Are bracelets able to withstand water and be worn in the shower?

  • Yes - all our current bracelet bands are either nylon or cotton based and can withstand water. Our engraved tokens and colors will not fade.